Support & FAQ
Frequently asked questions and contact information.
FAQ
How many receipts can I upload on the Free plan?▼
You can upload up to 5 receipts per month on the Free plan. Upgrade to Pro for 100 per month.
What document types are supported?▼
Receipts, invoices, business cards, product labels, and bank statements. Only receipts are available on the Free plan; Pro unlocks the rest.
How does the Chrome extension work?▼
Install the extension from your Account settings page, connect it with an API token, then right-click any image on the web to send it to ReceiptCSV for extraction.
What AI providers are used?▼
We try multiple providers in order: local Ollama, OpenAI, Qwen via OpenRouter, Gemini, and finally a mock fallback. All processing is handled server-side.
How do I cancel my subscription?▼
Go to Billing and open the Stripe Customer Portal. You can cancel anytime — your Pro access continues until the end of the billing period.
Is my data secure?▼
Yes. Images are stored in Supabase Storage with row-level security. Extraction requests are authenticated per user. We never share your data with third parties.
How are bank statements handled?▼
Each bank statement file counts as one upload regardless of how many transactions it contains. All transactions are extracted and saved individually.
What is the referral program?▼
Refer a friend who subscribes to Pro and you earn a $5 commission. Your referral link is available on your Account page.
Contact us
Email us at support@receiptcsv.site or use the form below.